TERMS & CONDITIONS

• 50% Booking fee to secure rental items.
• For bookings occurring in the same week as the event, requires 100% payment.
• All prices on catalogue are for hiring on the day of event, unless stipulated different.

COLLECTION & RETURNS

• We allow self collect of items, but delivery of items can be arranged at an extra cost.
• Collect and returns by arrangement.
• Return all weekend orders by Tuesday 15:00, unless arranged otherwise
• If returns are late, penalties may be applied. 
• Should the hirer use a third party (courier or similar); once the items have left our premises, full responsibility will be placed on the hirer of the items and we will not be held liable for loss, damage, or late delivery thereof. 

REPLACEMENT FEE

• Hereby the customer accepts that any additional fees that might occur due to any loss or damage, a breakage fee will be charged and the hirer hereby agrees to pay the outstanding balance.
• Should an item returned, be in such a condition, that we are unable to hire it out again, or is lost or broken, the hirer will be liable for the full replacement cost.

CLEANING FEE

• Kindly ensure that items are returned in same manner received.
• Cleaning fees deductible from breakage deposit (Photographs to be taken for reference)
• Cleaning fee as follow:
• 50c per dirty returned cutlery piece
• R1 per dirty returned dinner-/side plates
• R1 per dirty glass
• Maximum of R350 cleaning fee per order deductible from breakage deposit

PAYMENT

• Payment to be made via EFT as per invoice.
• Order will be payable as stipulated on invoice.

CANCELLATION OF EVENT

• Should your event be cancelled 30 days prior, 100% refund. 
• However, we do reserve the right to levy a 10% charge of your order to cover administrative expenses.
• Cancellation of bookings or cancellation of part of the booking must be received in writing on email.
• We have the right to cancel the rental booking and refund the hirer at any moment in the rental process if the renter portrays abusive behaviour.